How do I know my mailbox has reached its quota limit?
Email storage on a cPanel server is governed by the allocated disk space for email accounts created from within the cPanel interface. If you have … Read more
What are MX records and why do I have to worry about them?
MX records or Mail Exchange records are resource records within the Domain Name System (DNS) and specify the host that is designated to handle inbound … Read more
I host my website with Spiderz, can I host my Email elsewhere?
Email services are generally provided with most hosting plans, however at Spiderz you have the choice of choosing a plan with or without Email. If … Read more
What are ‘full email headers’ and how do I find them?
In order to troubleshoot emails delivery problems, you may be asked to submit full email headers for an email that has slipped through spam protection … Read more
How many emails am I allowed to relay through my domain?
We disallow bulk email relay through Spiderz systems and monitor any bulk email activity across all user domains for security and compliance needs. If you … Read more
How do I whitelist a domain name that I want to receive email from?
A sending domain with good IP reputation may never require whitelisting across our systems, however if a sending domain has experienced recent spam-related issues or … Read more
My domain or email address is being blocked by a Spam Filter or Firewall at the recipient server. How do I have them unblock me?
The IP address or host of the server your mail runs on is being blocked by the recipient server, even though everything has been fine … Read more
One of the emails I sent, hasn’t been received by the recipient. What must I do?
We all wish email deliveries were as robust as WhatsApp with two blue tick confirmations! Bounce Notification Sometimes an email to a regular contact may … Read more
My email account can’t send outgoing email. What must I do?
Sending email from your email account requires that your email client, e.g Microsoft Outlook is configured correctly. Email client settings vary depending on the type … Read more