A sending domain with good IP reputation may never require whitelisting across our systems, however if a sending domain has experienced recent spam-related issues or it’s IP reputation has been affected, you may not be able to receive email at your domain from such a sender.
cPanel Spam Filters
To whitelist a domain in cPanel, simply login to your cPanel account and go to Spam Filters. If the Process New Emails and Mark them as Spam option is enabled, you will be able to whitelist emails under the Additional Configurations (For Advanced Users) section by clicking on the Edit Spam Whitelist Settings. To have us assist you, simply Submit a Request (top menu) and mention the domain you are expecting emails from. On receipt of your ticket we will whitelist the reported domain for you.
Spam Expert Filters
If you have purchased Spam Experts incoming mail filtering through Spiderz you may whitelist the domain from your account (if one was issued to you) from Incoming – Protection Settings > Sender Whitelist > Add whitelist sender or simply Submit a Request (top menu) and mention the domain you are expecting emails from. On receipt of your ticket we will probe email deliverability from the sending domain to your account.